Monday - Friday 9:30 - 18:00
Saturday 9:30 - 17:00
Our reception staff will be happy to help you on your arrival at the Library, and members of staff are on hand throughout the Library should you require any assistance during your visit.
For the latest information regarding changes to our services, both in the building and online, see our visitor notices page.
The Library reserves the right to examine all bags on entry to the Library.
We ask that readers and visitors wishing to visit the Reading Rooms leave all coats and bags in the lockers provided. A £1 coin (refundable) per locker is required.
From 1 June 2009 visitors and readers to The National Library of Wales will be charged a small fee for parking (Monday - Friday only).
|Vehicle||Price (Monday - Friday)||Price Saturday|
|Cars/motorcycles||£1 (up to 4 hours)||Free|
|£2 (over 4 hours - full day (18:15))||Free|
|Vehicles towing a caravan or trailer||£2.50 (up to 4 hours)||Free|
|£5.00 (over 4 hours - full day (18:15))||Free|
|Bus and mini bus||Free. Spaces need to be pre-arranged and the designated bays used. Please contact the Library’s Porters to arrange this, 01970 632 848 or firstname.lastname@example.org||Free|
The fee will be applicable to vehicles parked in either the red or white bays.
Drivers with a valid disable badge are exempt from paying.
Parking receipts can be used as payment towards one purchase in the Library at the Pen Dinas Cafe, Shop or photocopying services on the day of parking only. Money will not be refunded against parking receipts.
A number of members of staff are qualified in first aid. Any accident or illness should be reported either to the supervisor of one of the Reading Rooms or to a member of the uniformed security staff in the Central Hall.
The fire alarm is a continuous ringing. Readers should evacuate the building as directed by members of staff and follow the green signs “Emergency EXIT Brys” to make their way to the front outside terrace of the Library, using the doors on the lower ground floor (Lefel -1).
Every effort has been made to make the Library as accessible as possible. For more information regarding the location of our disabled parking spaces, lifts and accessibility resources etc please see our accessibility page.
The Library supports the Customer Service Excellence standard. Service standards are prominently displayed in the Reading Rooms. Any comments or complaints about services can be made to a senior member of staff on duty at service points. You are also welcome to complete a Comments Form (available at service points) or send a letter to the Librarian. You will receive a reply within 10 working days.
Suggestions for acquisitions may be made by word of mouth to a senior member of staff on duty, by completing a Comments Form, or by letter to the Librarian.