The Reader Services Department has been extremely busy since September with outreach work. We attended open days and freshers fayres in Aberystwyth University, Saint David's Trinity University, and Bangor University in the hope of attracting more students to use the Library's resources. As a result of this outreach work, we have welcomed several groups of students to the Library who have received further presentations on our resources and collections.

One other aspect of our outreach work is to attend family history events and recently we have been to Carmarthen, Merthyr Tydfil and Swansea, where the Library arranged a family history fair in the National Waterfront Museum as part of the President's programme of outreach work in that area.

The term started with the annual visit to the Freshers Fair at Aberystwyth. This was once again a very hectic day, and the four members of the team representing the Readers Services Department were kept busy all day. In addition to advertising the Library in general and the services we offer our readers, such as Information Sessions, External Electronic resources, Wi-fi within the library, and the assistance of the experienced staff at the Reading Rooms. This year the staff spoke to over two hundred new students, and issues then with information with regards to our services, and how to become a member at the National Library of Wales.

We also attended the Postgraduate Fairs in Aberystwyth and Bangor Universities, and have been encouraged by the amount of response with regards to the online resources available via the Libraries website. We value the close working relationships between ourselves, and the universities and look forward to attending such events again next year.

In July this year, the Library was awarded the Customer Service Excellence award for the third successive year for its outstanding customer service. The award assesses key criteria in the delivery of services to our customers, and recognises the Library's commitment in ensuring that all its users receive excellent customer service, whether it be in the actual building, or through using our online services.

The assessor made the following comment:

"It is clear that the Library has a good understanding of the needs of your users and involve them in developing services."

If you have any suggestions for service improvements, please forward them to us at cce@llgc.org.uk

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