There are a number of ways of contacting the enquiries service:
The National Library of Wales offers a free enquiry answering service, and enquirers are welcome to contact us with their questions. We aim to reply to 90% of all enquiries received within 10 working days, but some complex enquiries, or those which are designated Freedom of Information enquiries, may take up to 20 working days to answer. Further details can be found in our Enquiries Policy.
Do you have a quick question to ask and want an instant reply? Why not use our Instant Chat service?
Between 10:00-12:00 and 14:00-16:00 Monday to Friday members of the enquiry team are available to chat with you and are ready to assist you with your enquiries.
The Library has collected together some of our most frequently asked questions and placed them in a searchable knowledge base which is hosted by QuestionPoint. Here you will find a variety of questions relating to the Library, how to use the Library, and the collections held here.
We can answer enquiries which are based on the varied collections held at the Library, as well as basic genealogical enquiries, if sufficient details are provided. We are willing to:
Please note that the majority of our catalogues and databases may be searched online from the Library's website. A large number of items from our collections have also been digitised.
If you are unable to visit the Library, you may contact the Enquiries Service with
Once we have confirmed our holdings and considered any conservation and copyright issues, an order form will be sent to you to sign, date and return to the Enquiries Service with payment. The form may be faxed, posted or sent electronically. You may pay for your copies by cheque or directly into the Library's bank account, or by credit card. Should you wish to pay by card, please print the 'payment by credit card form', complete all details, remembering to note the order number which will be on the form, and return to the Enquiries Service with the order form. Please contact us if you need any advice or assistance.